How DME providers can improve their post-acute care services

How DME providers can improve their post-acute care services

Post-acute care services are an important and growing segment of the healthcare industry. They encompass a variety of rehabilitation and palliative services that patients receive after or instead of staying at a hospital. These services include providing durable medical equipment (DME) such as continuous positive airway pressure (CPAP) machines, oxygen tanks, and wheelchairs.

Developing a streamlined post-acute care services delivery system is imperative for improved quality of care, patient outcomes, and cost-efficiency. Consider these tips for creating an effective post-acute care system for your DME business.

Enable interoperability
Electronic health record (EHR) systems are indispensable tools in healthcare. They allow sharing of information, enabling primary care providers to make more accurate diagnoses and informed decisions related to patients’ treatment. EHR systems are also a must-have tool for DME businesses, as these allow better coordination between DMEs and healthcare providers. The latter can easily forward their patients’ medical information to DMEs right from a centralized dashboard, allowing for seamless referrals and transitions.

However, different healthcare providers use different — hence, incompatible — EHR systems. This makes interoperability a critical factor to consider when choosing an EHR system for your DME business. Cloud-based EHR systems have this feature, and as such are gaining widespread use within the healthcare industry.

A cloud-based EHR system facilitates better communication between applications, improving collaboration across healthcare settings. Your team can view any changes made to your patients’ health records straight from your EHR’s dashboard. If a doctor prescribes a patient with a different type of CPAP mask, for example, they can add the prescription to the EHR and make it viewable to you. Your team will be notified instantly so they can process the order at once, ensuring timely delivery.

At the same time, using your EHR platform, your staff can relay patient concerns to physicians, who can then recommend the appropriate solutions. In this way, interoperable EHR systems enhance overall patient experience and satisfaction.

Communicate with referral sources
Regular communication is the best way to strengthen your relationship with your referral sources and ensure that they’ll keep sending patients your way. It solidifies connections, increases transparency, creates good will, and builds your credibility as a provider of post-acute care services.

While nothing beats face-to-face communication, it isn’t always possible or practical, especially now that the world is in the middle of a deadly pandemic. In lieu of in-person meetings with your referral partners, schedule a video conference or an old-fashioned phone call, or send them an email. Update them on any changes in your DME’s processes or operations that may impact their own operations, and vice versa. Ask them about their pain points and offer products and/or services that will benefit them.

It’s also a good idea to update them about the progress of their patients and how your business is helping them. This affirms your commitment to delivering quality care and underscores the value your business offers.

Increase long-term therapy compliance
Getting patients to stick to CPAP therapy is one of the biggest challenges that primary and post-acute care providers face. Many fail to realize, however, that the solution to this problem is understanding the reasons that drive patients to quit, foremost of which is the discomfort of wearing a CPAP mask.

By regularly checking in on your patients and taking the time to educate them about CPAP, you can help them make their therapy more comfortable, thereby increasing their compliance. Both your patients and referral sources will appreciate this extra step, and will be more likely to keep doing business with you.

Enrolling your patients in a CPAP resupply program is another effective way to increase long-term therapy compliance. A study shows that patients on a regular resupply schedule are more likely to use their CPAP machine nightly, so they reap all the benefits of therapy. An automated resupply program such as that offered by Revsuppliance improves patient care with faster product delivery while streamlining your business’s processes and increasing your revenue.

Revsuppliance is Oklahoma’s post-acute care partner, providing quality DME and CPAP equipment for over a decade. Contact us today to schedule a demo of our comprehensive resupply services. Call 405-467-1791.

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