Running a durable medical equipment (DME) business is a tough gig. Every day, you have to juggle a million different tasks, including processing reimbursement claims and following up with patients. With so much to do, it’s inevitable for some things — like tidying up and keeping things organized — to fall through the cracks.

Durable medical equipment (DME) billing is a tedious process that takes up a lot of your team’s time and energy. It requires them to coordinate with different parties as well as an in-depth understanding of the codes required when submitting claims to Medicare and private insurance providers.

Durable medical equipment, prosthetics, orthotics, and supplies is a competitive industry, made even more so by the bidding process set by the Medicare Prescription Drug Improvement and Modernization Act of 2003 (MMA). The MMA requires durable medical equipment (DME) businesses to submit bids to provide certain items and supplies to Medicare beneficiaries living in competitive bidding areas.

Many durable medical equipment (DME) providers today leverage digital communication channels to get in touch with their customers. And it’s not hard to see why — email, chat, and SMS are easy and convenient ways to take orders, verify insurance information, and carry out other processes involved in DME resupply.