Tools to make DME business processes more efficient

Tools to make DME business processes more efficient

In the durable medical equipment (DME) industry, efficiency is paramount to success. Having efficient business processes ensures seamless operations, minimal waste of resources, timely delivery of products, and optimized patient outcomes. To achieve greater efficiency, many DME providers are now adopting business technology tools to better manage their workflows and improve their patients’ overall experience.

What are the must-have DME business tools?

The latest innovations in DME business technology focus on boosting operational efficiency while creating opportunities for continued growth in an increasingly competitive environment.

  • Billing and coding software
    DME billing and coding software automates the tasks involved in the process of filing reimbursement claims to Medicare, Medicaid, and private insurance firms. Automating tasks such as verifying insurance coverages and entering the correct code for each piece of equipment being billed increases your team’s efficiency. It also reduces the risk of error associated with manually filling out claims forms and gathering documents such as certificates of medical necessity. Using a DME billing and coding solution thus ensures that you’re sending out complete and accurate claims, which improves your chances of getting reimbursements from insurers on time and in full.

  • e-Prescribing software
    Solutions like e-Prescribing software allow healthcare providers and other referral sources to send you prescriptions for DME over their preferred channel (e.g., email, web-based fax). This way, you can view prescriptions on your software’s dashboard and eliminate the need to switch between applications to fulfill an order. And with the integration with top electronic medical record solutions offered by many e-Prescribing software, you can easily access and share patient information with your referral sources.
    On top of these benefits to your business, e-Prescribing software makes purchasing equipment and supplies more convenient for patients. Instead of going to your store or making a call to place an order, they can simply wait for the products to be delivered to their doorstep.

  • Customer relationship management (CRM) software
    A CRM tool gives your team better visibility into patient interactions and information, enhancing your customer service and patients’ satisfaction. CRM software collates each patient’s information into a master file that anyone on your team can instantly pull up when talking to that patient on the phone or processing their order. This capability allows your staff to serve patients promptly.
    What’s more, CRM solutions today have a data analytics feature that your team can use to gain better insights into patient behavior and feedback. From these insights, you can identify areas of improvement as well as any missed opportunities for boosting your bottom line.

  • Document management system (DMS)
    A cloud-based DMS allows your staff to efficiently organize and manage claims documentation. With a DMS, your team will be able to easily send and receive electronic documents using any internet-connected device. These documents can then be collected and stored in a single repository where they can be easily accessed in just a few clicks. This makes processing orders and reimbursement claims much faster and easier, enabling your employees to do more in less time.

  • DME business management software
    DME business management solutions incorporate order management, inventory management, revenue cycle management, patient intake and follow-up, and shipping services in one comprehensive package. These all-inclusive tools allow DME businesses to oversee the different parts of their operations from a single platform. They even offer mobile app integrations that enable users to do their tasks while on the go. For instance, delivery drivers can take a photo as proof of delivery using their smartphone or tablet, then upload the image directly into a business’s system.

What to look for in DME business tools

With so many options on the market, choosing the best tools for your business can be challenging. Consider these factors to ensure you make the right choice.

  • Simplicity and ease of use
    Tools with too many features can be overwhelming to use and might actually hinder your employees’ productivity and efficiency. You’d be better off with software solutions that have pared-down functionalities and an intuitive, user-friendly interface. Because of their simplicity and ease of use, there’s no steep learning curve, so you’ll save time for user training. Your team can get right down to using the software to perform their tasks and provide quality service to your patients.

  • Workflow automation
    Look for software that enables you to automate redundant tasks such as data entry and claims transmission. Using such tools will free up your staff, allowing them to focus on patient care and other essential tasks. Additionally, an automated workflow reduces the risk of errors and duplication that can lead to issues that delay service delivery.

  • Interoperability
    Your DME business’s software may be different from that of one or more of your partner healthcare providers. As such, it’s important to choose tools that have interoperability as one of their core features. Interoperability will allow your team to share and manage information within and beyond your business’s organizational boundaries, making it easier to coordinate with the third-party entities you work with.

  • Security and compliance
    As a business that collects and handles large amounts of patient data, you must choose tools with robust security features such as data encryption and advanced access control. Besides safeguarding sensitive patient information, such features also put you in compliance with the Health Insurance Portability and Accountability Act of 1996, a federal law that safeguards patients’ protected health information against security threats.

Revsuppliance has been helping Oklahoma DME businesses achieve operational efficiency for more than a decade. Start streamlining your workflows today by giving us a call and scheduling a demonstration: 405-467-1791.

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